Returns & Exchanges
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, contact us within 48 hours of delivery.
Non-Returnable Items
The following items cannot be returned:
- × Custom or commissioned pieces
- × Items marked as "Final Sale"
- × Items that have been painted, modified, or damaged after delivery
- × Items without original packaging
How to Initiate a Return
- 1. Contact us at support@relicformstudios.com with your order number
- 2. Include reason for requesting a return and photos of the item
- 3. Wait for return authorization and shipping instructions
- 4. Ship item back in original packaging
- 5. Refund processed within 5-7 business days of receipt
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with:
- • Photos of the damage
- • Photos of the packaging
- • Your order number
We'll work with you to arrange a replacement or full refund as quickly as possible.
Refunds
Refunds are processed to the original payment method within 5-7 business days of receiving the returned item. Original shipping costs are non-refundable unless the return is due to our error or a defective product.